General Information
To ensure that your package is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information, including using correct abbreviations, street numbers, building or apartment numbers, route information (if applicable), etc.
Processing time
The processing time refers to the duration we need to prepare your shipment after receiving your order and physically dispatch it.
Normally Charmanty will ship your order within 2-5 business days after order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
The shipping date for pre-order is specified on the product page.
Shipping Cost
All items sold on charmanty.com are free of shipping.
Total Delivery Time
Total delivery time = processing time + shipping time.
| Warehouse | Processing Time (Business Days) |
Shipping Time (Business Days) |
Carrier | Cost |
| US | 2-5 | 3-5 | UPS | Free |
| China | 2-5 | 5-10 | UPS/Fedex | Free |
* Shipping time may vary due to unexpected factors, such as bad weather, public holidays, COVID or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.
* Express companies don't accept PO BOX / APO addresses so please leave your detailed address when you submit your order.
About Tax
If customs duties are imposed in the recipient's country/region, the buyer will be responsible for paying the taxes
The buyer will be responsible for any costs incurred due to delivery delays or address modifications.
The buyer will be responsible for any costs incurred due to cancellation or return of the order halfway for personal reasons
Order Tracking
You will receive an email when your order has been shipped. You can track your order with the tracking number provided. Please note that this may take longer during events or holidays. Tracking information may take 24 to 48 hours to update.
If you are unable to track your package normally, please contact us and we will resolve the issue within 48 working hours.
About Payment
We accept the following payment method. We accept PayPal, Klarna, VISA, MasterCard, American Express, Discover, etc.
Contact Us
If you have any questions, pls contact us directly at Hello@charmanty.com, or leave a comment on your order. Charmanty will give you the best shopping experience.