Is your hair 100% human hair?

Yes, we only sell high quality 100% human hair.

How long will my hair be shipped after I place an order?

Generally, your package will be shipped within 24 hours after order confirm (except Weekends and Holiday). And the shipping time will be 1-3 working days.

Why is the package I received different from the one in the picture?

Normally the wigs in the pictures or videos that we post are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. You can watch the install steps, or ask a hairstylist to help you install if needed.

Can I change the address?

The address can be changed before shipping, pls contact our customer service ASAP.

When will I get a refund after returning the package?

A full refund will be provided to your original payment account after we have received, inspected and confirmed. All customers must contact us before sending the package back. Most banks will take about 3-5 business days to process the refund.

If I make a wrong order, can I exchange it?

You can cancel your order before shipping out, please contact us via Hello@charmanty.com ASAP. Once your product is shipped out, you can try to make an refund after receiving it.

What is your return & exchange policy?

We offer 30 days no reason return if the hair is in its original state. For more details please check our return policy page.