30 Days Free Return
Return Confirmation
Return Eligibility:
- The wig must be in its original condition.
- Hair should be uncut, unbleached, and uncolored.
- The lace should be intact and unaltered.
- Any free gifts should be returned with the original packaging.
Because wigs are personal items that come in direct contact with the scalp, we cannot accept returns of used wigs for hygiene reasons.
Return Shipping Fee:
- We provide return labels for shipments within the United States.
- For non-U.S. customers, we will reimburse your shipping costs based on your shipping receipt.
Return Process:
1. Contact Customer Service: Initiate the return within 30 days.
The wig must be in its original condition—hair uncut, unbleached, uncolored, and lace unaltered (not cut or additionally trimmed). Provide reasons and pictures for quick processing.
2. Receive Return Address: Once your return request is approved, we will provide you with a return address.
3. Process Refund: Refunds will be processed within 2 business days after we receive and inspect the item.
Exchanges
For exchanges, please follow the same return process. Once your exchange request is approved, we will confirm the exchanged product and any necessary payment adjustments. After receiving your returned item, we will process the exchange and ship out the new product as soon as possible.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, we will process the refund to your original payment method within 3-5 business days.
If you haven't received a refund within 3-7 business days, please check your bank account again, and then contact your bank or credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@charmanty.com.
Free Shipping Globally
General Information
To ensure that your package is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information, including using correct abbreviations, street numbers, building or apartment numbers, route information (if applicable), etc.
Processing time
The processing time refers to the duration we need to prepare your shipment after receiving your order and physically dispatch it.
Normally Charmanty will ship your order within 1-2 business days after order confirmation. Orders made on the weekends might experience delay.
The shipping date for pre-order is specified on the product page.
Shipping Time
Normally it takes about 3-5 business days to deliver to your address once your order has been shipped out. If you have specific requirements, please contact Charmanty customer service.
* Shipping time may vary due to unexpected factors, such as bad weather, public holidays, COVID or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.
Express companies don't accept PO BOX / APO addresses so please leave your detailed address when you submit your order.
Contact Us
If you have any questions, please contact us directly at Hello@charmanty.com, or leave a comment on your order. Charmanty will give you the best shopping experience.
7/24 Online Support
Contact Us
If you have any questions, please contact us directly at Hello@charmanty.com, or leave a comment on your order，We will get back to you online 7/24. Charmanty will give you the best shopping experience.
100% Top-Quality Human hair
Pursuing excellence in quality, we only use 100% Top-Quality Human Hair as the raw material for our wigs. Bringing you an unrivaled experience of comfort and luxury.
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